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How Can I Identify a “Problem” Client?

WEINER LAWInsightsHow Can I Identify a “Problem” Client?

Business Litigation Defense Thursday, August 30, 2018

If you’re a business owner in New Jersey, you likely know that clients are integral to making your commercial enterprise a success. However, some clients will push you to your limits, which is not only frustrating but can also lead to legal issues down the line. Forbes recommends looking for the following red flags, which often indicate a problem client.

Your client has a reluctance to use new technology

Virtually every business uses new technology during the course of work. That’s why it’s important that your clients can also use these same types of technology, whether to communicate ideas or to remit payment. A lack of knowledge regarding common technology often signals that your working relationship with the client will be fraught with tension. It can also lead to disputes about costs, since you’ll be spending more time during consultations than you originally thought.

Your client complains about past business associates

In some cases, your client may have legitimate reasons why they were dissatisfied with a previous business relationship. However, be cautious of clients who offer vague complaints about work performed on their behalf in the past. For instance, if your client makes claims of personality clashes or states they can’t really explain why they disliked the experience, it could be an indication that this client is particularly hard to please.

Your client claims to be an expert

No matter the field you specialize in, you expect clients to seek out your services based on your level expertise. While it can be beneficial when clients have knowledge of what you do, be cautious of working with a self-described expert. This can entail a lot of unnecessary back and forth as your client attempts to take full control of the project. They may also counter your advice with research they’ve conducted on their own, which can lead to disputes about the direction of the project. You want clients to trust in your skill to certain degree, otherwise your association may not be very fruitful.

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